West End Refugee Service (WERS) is a registered charity supporting asylum seekers and refugees in Newcastle upon Tyne. Our range of integrated services aim to reduce levels of poverty, isolation and disadvantage amongst those we support.  WERS empowers men and women, whose futures have been irrevocably changed by past events in their home country, to regain some control over their lives.

WERS’ strength lies in its focus on one-to-one working and individualised support packages which allow clients to progress at their own pace.

Our services currently include:

  • Drop-in advice sessions
  • Befriending Scheme
  • SkillsMatch Volunteering Project
  • Hardship Fund
  • Provision of clothing, food, phone credit and other practical support (given out at our drop-in advice sessions)
  • Awareness-raising, education and training programme
  • Garden Volunteering Project

In response to the Covid-19 outbreak, we have made some changes to our services to keep clients, volunteers and staff safe and to respond to changing needs of those we support.



DROP-IN ADVICE SESSIONS – Mondays and Wednesdays 10-1pm – Advice and support. We are now seeing people face to face both inside and outside of the building depending on preference.

APPOINTMENT ADVICE SESSIONS – Mondays and Wednesdays 2-4pm – Advice and support by pre-booked appointment (to book an appointment please call or email us or come along to a drop-in session).

TELEPHONE SUPPORT – Monday – Thursday 10-1pm –

Support Work line: 0782 611 7308.

You can call, give a missed call, text, or use what’s app message and we will get back to you.

PRACTICAL SUPPORT – We can help with toiletries, cleaning products, food, clothing or phone credit. Come on Mon or Wed 10-1pm or call on 0782 611 7308.


Our hardship clients, who receive no state support and were receiving a cash payment weekly or fortnightly, now receive payments remotely on prepayment cards. We have increased the amount per week and include a phone credit payment.




We can accept donations Mondays and Wednesdays 10am-1pm.

We can take toiletries, cleaning products and non-perishable food items for the people we support.

Please note our clothing store is closed. We have enough stock to help people during this time.

If you would like to make a cash donation or set up a standing order, please visit our How to Help- Donate page.


Food poverty has increased significantly amongst those we support since the outbreak of Covid-19, as so many drop-ins and support services have had to close their doors.  We currently make fortnightly referrals and deliveries to over 30 households a month working with the West End Food Bank and LifeVinyard Church and our team of volunteers .


Please see the volunteering page of this website for updates and opportunites.

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