OUR PROGRAMMES

INFORMATION, ADVICE, ADVOCACY & SUPPORT

We support people seeking asylum and refugees across the North East to navigate the asylum system, access mental health support and connect with essential services.

Through our outreach work and partnerships, we help people address immediate challenges while building the confidence and skills to take an active role in their communities and shape their futures.

  • Outreach sessions

    Outreach sessions

    We conduct sessions in hotels and other temporary accommodation sites to engage with individuals seeking asylum in a sensitive manner, providing them with essential information, guidance, and connections to resources.

    It is particularly crucial to extend support in these locations, especially for newly arrived individuals, as it allows us to address their immediate needs during this transitional phase.

  • Two pink outlined figures facing each other with overlapping pink speech bubbles above them on a yellow background.

    Casework support (1-2-1)

    We provide case work support on an appointment basis, tailoring our assistance to the specific needs of individuals. Our dedicated team works closely with individuals, offering personalised guidance signposting, access to essential services.

  • Weekly Welcome

    Weekly Welcome

    Wednesday 11:30am - 01:30pm
    Westgate Baptist Church, NE4 6NX

    During these sessions, we connect with the community we work with in an informal setting to get to know one another better. We offer a variety of activities, including cooking classes and board games.

    See video

  • New to Newcastle

    New to Newcastle

    Wednesday 1:30am - 01:30pm
    (every last Wednesday of the month)

    Westgate Baptist Church, NE4 6NX

    The sessions are for newcomers in Newcastle, offering valuable insights into the local support network, cultural nuances and an overview of the asylum process in the UK.

  • Graphic of West End Refugee Service logo, with handshake icon and text "Refugee, What's Next?" on a yellow background with footprints and checkmarks.

    Refugee, what's next?

    For those recently granted refugee status, we are offering sessions on accessing services, navigating the employment market, securing accommodation, and understanding local support networks.

  • Basic Needs

    Basic needs

    We are distributing material goods including essentials such as food vouchers, sim cards, clothing, mobile phones and toiletries.

    Find out more about donations