WERS POLICIES

This notice explains how West End Refugee Service collects, uses and protects personal information. It covers clients, members, donors, volunteers, job applicants, trustees and website visitors, and sets out your rights over your data.

We want to hear when things go wrong so that we can put them right and learn from them. This policy explains how anyone can make a complaint about our services or our people, and how we will respond.

This policy relates to adults at risk who use our services. Their safety, wellbeing and dignity are of the utmost importance. Everyone who works or volunteers with us has a duty to protect them from abuse and to act on any concern.

No child or young person should ever experience abuse of any kind. This policy sets out how our trustees, staff and volunteers keep children safe, promote their welfare and respond to concerns.

The climate crisis drives displacement and hardship for millions of people. This policy sets out how we reduce our own environmental impact in our premises, travel, purchasing and services.

We take a zero-tolerance approach to modern slavery in all its forms. This statement sets out the steps we take to make sure exploitation has no place in our organisation, our supply chains or our partnerships.

Everyone who works with us, volunteers with us or uses our services should be treated fairly and with dignity and respect. This policy sets out how we prevent discrimination, remove barriers and respond to concerns.

Volunteers are at the heart of what we do. This policy explains how we recruit, support, supervise and value our volunteers, so that everyone has a safe and rewarding experience.