West End Refugee Service (WERS) is a registered charity supporting asylum seekers and refugees in Newcastle upon Tyne. Our range of integrated services aim to reduce levels of poverty, isolation and disadvantage amongst those we support.  WERS empowers men and women, whose futures have been irrevocably changed by past events in their home country, to regain some control over their lives.

WERS’ strength lies in its focus on one-to-one working and individualised support packages which allow clients to progress at their own pace.

Our services currently include:

  • Drop-in advice sessions
  • Home visits and outreach
  • Befriending Scheme
  • SkillsMatch Volunteering Project
  • Hardship Fund
  • Provision of clothing and other practical support
  • Awareness-raising, education and training programme

In response to the Covid-19 outbreak, we have made some changes to our services to keep clients, volunteers and staff safe and to respond to changing needs of those we support.

DROP-IN ADVICE SESSIONS – Monday and Wednesdays 10-1pm – Advice and support

APPOINTMENTS FOR ADVICE – Mondays and Wednesdays 2-4pm – Advice and support by appointment

TELEPHONE SUPPORT – Monday – Thursday 10-1pm


Contact WERS on our office number 0191 273 7482 or using Whatsapp, calls and texts to our Support Work Team on 0782 622 1719 and 0782 611 7308. Clients can also text or send Whatsapp messages, or give a missed call to the mobile numbers above if they need someone to call them back. We will get back to enquiries as soon as possible.


Our hardship clients, who were receiving a cash payment weekly or fortnightly, now receive payments remotely on prepayment cards. We have been able to increase the amount per week and include a phone credit payment.


The clothing store is now closed and we are unable to take donations from the public. We have a good stock of clothes and household goods and are responding to individual requests/referrals from clients for essential items.

If you would like to donate to WERS, we are asking for donations of toiletries and cleaning products. Our clients are asking for these two sets of items and we are giving these out at drop-ins and with food parcel deliveries. We are able to accept donations between 10am-12pm Mon – Wed at WERS. If you have a large donation please call ahead to arrange that we can safely receive this, otherwise, please leave the items near the door, step back and ring the bell and a member of staff will bring the goods into the building.

If you would like to make a cash donation or set up a standing order, please visit our How to Help- Donate page.


Food poverty has increased significantly amongst those we support since the outbreak of Covid-19, as so many drop-ins and support services have had to close their doors.  We currently make fortnightly referrals and deliveries to over 30 households a month working with the West End Food Bank and LifeVinyard Church and our team of volunteers .


We have a fantastic group of volunteers who have provided invaluable support during this time. Much of our face-to-face support was paused, with lots of activity taking place remotely. We have now re-started some safe face-to-face volunteering.

Our volunteers continue to deliver support via our befriending service, our skillsmatch project, through our drop-in advice sessions, both in person and over the phone, and by delivering food parcels. If you are interested in volunteering with WERS please visit the volunteering page of this website for details.

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