West End Refugee Service – Response to Coronavirus

Dear all

We wanted to communicate with you on West End Refugee Service’s response to the current coronavirus outbreak. We are aware that our volunteers, clients and supporters will have concerns about how services may be affected and how we can best respond.

As things develop, we will review our responses and will continue to provide updates on the situation.

We would like to reassure you that we are doing everything we can to take necessary precautions and are following Government Guidelines to inform decision making.

At present we are:

  • Taking extra measures to keep the building clean and providing extra handwashing facilities
  • Displaying clear signs throughout the building reminding everyone of official advice
  • Monitoring the situation and exploring appropriate responses to ensure we can, as much as possible, continue to support clients in the safest possible way.

At present, the daily drop-in and advice sessions, clothing store, skillsmatch and befriending scheme continue to run as usual. We may reduce or close the drop-in and suspend some services if the government advice changes. We will update volunteers and service users as soon as decisions are made and will keep our website and social media pages updated.

For volunteers:

Whilst government advice is that staff and volunteers can continue to attend work and volunteering sessions, we are aware that people who may be more at risk to the virus may not wish to participate in activities as usual. As you know, we are a busy building with lots of visitors every day. We totally understand that this may be the case, and if you do not feel comfortable attending your sessions with WERS, please let you usual contact know.

We also ask you to have a look at the NHS webpage below which describes the symptoms of the virus, and how you can protect yourself and others.  Following NHS guidelines, we also ask that if you think have been infected, been in contact with someone who has been infected or recently travelled to any of the high risk areas, that you do stay at home and just let your usual contact at WERS know. This will allow us to asses if you have been in contact with others who may need to self-isolate.  

Please read the NHS information here: https://www.nhs.uk/conditions/coronavirus-covid-19/

There is also some useful information with images here: https://www.bbc.co.uk/news/health-51048366

Thank you in advance for your support and collaboration with all this.

And if you have any questions or would like to chat with a member of the team, please do contact us on the usual number 0191 273 7482 or email info@wers.org.uk

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