Independent Evaluation

West End Refugee Service (WERS) has been delivering services to asylum seekers and refugees in Newcastle for more than 16 years. In 2015-2016 WERS supported more clients than ever before – 520 from 52 different countries of origin.

WERS is always seeking to maximise the effectiveness of the services it offers to clients so this summer, in addition to WERS’ ongoing evaluation processes, we decided to commission an independent evaluation.

Over a period of several weeks, Burge Surtees Associates spent time at WERS talking to clients, volunteers and staff in addition to carrying out a large-scale survey. Although the evaluation did not cover all of WERS’ activities, the resulting report is playing an important part in our current strategic planning.

WERS is very proud of the many positive and affirming findings within the report both from the clients:

‘The actions and support of WERS through very difficult situations. And standing up for us. These are the things that really transform a person’s life.

‘WERS stepped in to support the family. Without WERS I don’t want to imagine what my life would have been like. I was psychologically a mess at the loss of my husband. WERS stepped in and give me the support I need.’

And the evaluators:

‘No other relevant service in the region carries the same qualities of experience, skills and sensitive approach. It is a class act.’

‘Exhibiting remarkable high qualities of service, that charity is well-governed and directed, as it has been since inception over sixteen years ago.’

WERS also welcomes the challenge of responding to the report’s suggestions and recommendations for improvement and we have already used them as the basis for a half-day planning workshop for the staff team and trustees.

Here are links to both the full report and the summary:

WERS Independent Evaluation

WERS Independent Evaluation – Executive Summary

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