We work with a fantastic group of volunteers who help us deliver our services. We have volunteer support workers, clothing store assistants, befrienders, gardeners, admin support and donations collectors.

If you are interested in volunteering with WERS please complete an application form and send out to our Volunteer Coordinators, Hannah and Sarah, at volunteers@wers.org.uk
Please continue reading this page for more information about our Befriending scheme.

“The generosity and spirit of all the people who work at WERS never ceases to amaze me. They are all very supportive, positive, knowledgeable and organised. All round, a very professional, human organisation.”

Let some of our volunteers tell you about the amazing work they do, the difference they make, and the support they get.

Support Workers provide advice and support during our daily drop-ins.


“WERS is a great place to be – like a tour round the world meeting wonderful people who are willing to share their stories, both the sadness and the joy” – Liz

Outreach Support Workers carry out home visits to offer advice and guidance to clients who have difficulty in attending the WERS drop-in service on a regular basis. This is a role currently offered to female volunteers only.

Gardeners maintain the garden area and driveway, ensuring the areas are tidy. Duties includes mowing, pruning, tidying and include the use of electrical gardening equipment.

Clothing Store Assistants help with the daily running of our busy clothing store. Duties include helping with the smooth running of the store, receiving and sorting donations from members of the public, maintaining stock levels and ensuring that the clothing store is a relaxed and welcoming place.


“I like to be here because it improves my English, and I feel better when I help people here” – Salima. “To help people here is very important, and I enjoy being here” – Sauda.

Befrienders provide one to one friendship for many of our clients. Please click and see
more about befriending


“The people I meet at WERS show me what really matters: security, shelter, freedom, respect, love of family and friends. WERS does all it can to bring these into the lives of persecuted people who have been denied them” – Alan

Admin Supporters provide admin support in our office.


“I feel fortunate to be able to offer support in a small way – and I feel welcomed by everyone at WERS, despite the hardships there is always positivity” – Kye


“Having retired from paid employment, being a volunteer at WERS has given me a sense of purpose and a great opportunity to carry on learning and meeting new people.” – Rosemary

Donations Collector (vehicle owner). Volunteers collect donations offered to WERS from members of the public, who are unable to deliver the goods themselves. This is an as and when volunteer role which depends on the number of individual enquiries.


Do you have a minimum of 6 months to offer? We ask that all prospective volunteers are available for a minimum of 6 months initially (this is to ensure that volunteer recruitment, a DBS check and induction training can be fully completed).  All volunteers must be 18 years or above.


All of our volunteers are required to undertake training relevant to their role. In many cases this training must be carried out before a volunteer can begin their role.  However, as we run our training sessions four times a year, new volunteers do not have a long wait. The training is free and is delivered by trainers who are specialists in their field.

Our training programme includes the following sessions, as well as role-specific training for Befrienders and Time-to-Talk Listeners:

  • ‘Seeking Asylum in the UK’
  • ‘Self Care for volunteers’
  • ‘Lone Working and Personal Safety’
  • ‘Listening Skills’
  • ‘Manual Handling’
  • ‘Working with Survivors of Torture’

During their time at WERS, volunteers will be able to continue with training and development, either through additional WERS training or through a local provider.


Volunteering at WERS can be challenging but very fulfilling and rewarding.  All of our volunteers are provided with on-going support by a WERS staff member during their time here. This may be through formal face-to-face supervisions or more informal chats and telephone contact. We also run specific support groups that volunteers can access.

The Future
We are currently developing two new volunteering roles at WERS: WERS ambassadors will help to represent and promote WERS services at a variety of external events and within the community.
Hardship fund fundraisers will assist with raising money for this vital fund.

Further information

If you would like to discuss any of the information on this page, please contact Sarah or Hannah (WERS’ volunteer coordinators) on 0191 273 7482 or through volunteers@wers.org.uk


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